Kolkata: Kolkata airport was honoured with an international acclaim by Airports Council International (ACI) World for prioritize listening and adapting to customers during the pandemic.
“At Kolkata Airport our teams have made substantial efforts to enhance passenger experience and worked towards gathering passenger feedback through ACI’s Airport Service Quality programme. This has helped us to comprehend customers’ needs and show our commitment towards providing a distinctive customer experience under challenging circumstances,” said airport director C Pattabhi.
Other airports at Chennai, Goa, Pune, Chandigarh, Bhubaneswar and Patna too were recognized at the award ceremony. TNN
Source: https://timesofindia.indiatimes.com/city/kolkata/intl-award-for-kolkata-airport/articleshow/89489400.cms
